PROBIRT Forums: Parts

Featured Member

ID: deb3day
Since: 4/22/2012
From: Coatesvile United States
Rating: (0.0)

Featured Picture

Google Ads

Active Topics Display List of Forum Members

Memberlist

Help

Other Repair Topics
PROBIRT Forums » Other Repair Topics

Topic: Parts

Author

Message

<< Prev Topic | Next Topic >>

PeterWillis
Technician

Joined: August.01.05
Location: USA
Online Status: Offline
Posts: 4

Posted: September.23.05 at 2:22pm \| IP Logged

Just curious if anyone else has issues getting parts out of some of the companies selling Asian instruments. Jupiter has been nothing but great for me, but Antigua Winds and Winston are like pulling teeth. I waited almost 4 months for parts (screws, thumbrests, etc, nothing fancy) from Winston and the only reason I got them is that I got more worked up on the phone with the poor customer service woman than I should have (not yelling, just very confrontational because I got the same line I've gotten for the last 3 months) and magically a box of parts (pulled from stock instruments?) arrives 3 days later. Is there a secret code word I need or are they just not with it?
Peter

stevemarti
Technician

Joined: January.19.05
Location: USA
Online Status: Offline
Posts: 7

Posted: September.23.05 at 8:41pm \| IP Logged

Don't have any experinence with Antigua, but my experinence with Jupiter and Winston are similar to yours. Jupiter seems to make every effort to help and Winston appears to forget all about it after you hang up the phone. Even if I call on the status of backorders, Jupiter follows up and returns calls.

Anyone have a specific go-to person that gets it done at a problem supplier?

If you wish to post a reply to this topic you must first login
If you are not already registered you must first register

Printable version

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot delete your posts in this forum
You cannot edit your posts in this forum
You cannot create polls in this forum
You cannot vote in polls in this forum

Login

New Member Registration
Retrieve Lost Password

Shout Box

(10/9 17:13) ChrisHarnett: Doesn't seem very promising
(10/6 12:46) DriverDrobina: Is this site still active?
(10/6 12:45) DriverDrobina: I have the same concern
(6/2 17:51) Wailinfree: is this site still active?
(6/2 17:51) Wailinfree: is this site still active?
(4/29 12:46) BENSCHILDGEN: Cleaning snakes nowdays SUCK!
(12/4 22:44) dparker: Hey Brent!
(11/26 20:46) crousfrench: I'm back. Did you miss me?
(10/9 7:18) BENSCHILDGEN: What's going on out there?
(6/1 18:53) dparker: dparker@ciomit.com www.ciomit.com
(6/1 18:53) dparker: or we can do an online meeting
(6/1 18:53) dparker: It can be dangerous. If you could send some pic
(5/25 5:17) BENSCHILDGEN: It seemed as if it was silver brazed together
(5/25 5:17) BENSCHILDGEN: It seemed as if it was silver brazed together
(5/25 5:9) BENSCHILDGEN: I had an old tuba that I could not get it apart.
(5/25 5:8) BENSCHILDGEN: I just do not know much about the whole mechainsm
(5/24 14:2) dparker: How can I help with the clock springs?
(5/24 14:2) dparker: How can I help with the clock springs?
(5/18 5:9) BENSCHILDGEN: MAYBE THIS SITE SHOULD BE LINKED TO FACEBOOK
(4/26 7:20) BENSCHILDGEN: I need info on tubas with clocksprings for levers
(4/4 8:34) dparker: Indeed! I will be posting more soon!ore soon!
(3/30 11:36) BENSCHILDGEN: Let's try to get this site flowing again
(7/6 19:46) Krch: My favorite is uses for electric soldering guns!
(6/13 9:0) crousfrench: I still enjoy watching the videos over and over
(6/13 8:59) crousfrench: I haven't seen anything new in awhile, but
(5/31 21:36) Krch: articles...articles